HELLO
Online purchases of Metta Melbourne within Australia may be sent back for an online credit code within 7 days of delivery. Items must be unworn, unused and in perfect condition with all original packaging intact.
Please contact us prior to sending back your items (see 'How do I do a return/exchange section at the bottom of this page).
We do not refund for change of mind or fit preferences. We would love to help with any sizing requests before purchase, please contact info@mettamelbourne.com or phone 0480 305 174 with any enquiries you may have.
Due to the nature of local small-batch dyeing, Metta Melbourne colours may vary between dye lots, and may also vary due to differing computer/phone screens. Please note, this is not deemed as a fault. If you wish to colour-match two Metta pieces together, we recommend contacting us directly or visiting one of our stockists such as Scarlet Jones who carry our full range. Other Metta stockists can be found here: Stockists
WHAT ITEMS ARE ELIGIBLE FOR AN ONLINE CREDIT CODE?
- Return requests that have been agreed upon by Metta Melbourne
- Within 7 days of receiving your shipment. Additional fees may be required if outside of 7 days, please contact us prior to shipping any items back.
- Items must be unworn, unused and in perfect condition with all original packaging intact, including footwear.
- Tags must be attached to garments and footwear.
- Garments and footwear must be free of odours such as perfumes.
- Faulty Item requests that have been agreed upon by Metta Melbourne are eligible for a credit code or refund.
- Hibi Incense Range and Orris Paris are only eligible for credit codes if unopened, and if the packaging is in immaculate condition when we receive it.
If your return fails to meet any of the above criteria, we may, in our discretion refuse to accept it or charge you a restocking fee up to 15% of the original price.
CREDIT CODES GUIDELINES
- Credit codes are valid exclusively on Metta Melbourne's website: www.mettamelbourne.com for one year from the date of issue.
- Credit codes can be used to purchase items only, and cannot be applied to shipping fees.
- Credit codes cannot be used in conjunction with Metta Melbourne's complimentary shipping with orders over $400 Australia-wide offer.
- Customers are eligible for four credit codes per 12-month period with no re-stocking fees.
- Customers can return (for a credit) up to four orders after which, a 5% re-stocking fee will apply to any future returns as we incur online fees on all transactions, including the use of credit codes.
WHAT ITEMS ARE NON-RETURNABLE?
- Discounted/SALE items. Contact us if you feel your item may be faulty.
- International Metta orders. Contact us if you feel your item may be faulty.
- Socks, due to hygiene reasons.
ARE THERE ANY CHARGES FOR RETURNS?
- Exchange/Return shipping costs and taxes are to be paid by the customer.
- Original shipping charges are non-refundable
- Original tax and duties are non-refundable
- You are responsible for return shipping & duties payable unless the item is faulty.
- If an order cancellation is permitted, a 5% restocking fee is deducted from the return amount owing. This is to cover non-refundable fees from our service providers.
- Customers can return (for a credit) up to four orders after which, a 5% re-stocking fee will apply to any future returns as we incur online fees on all transactions, including the use of credit codes.
We reserve the right to reject any request for returns that do not comply with the conditions above or do not fall under Australian consumer law. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a return will not be granted.
Any cancellations of an order at the request of a customer will incur a 10% restocking fee.
HOW DO I DO A RETURN/ EXCHANGE/ RECEIVE A CREDIT CODE?
- Email us at info@mettamelbourne.com.au with your order number, and the reason and details of what you would like to return.
OR/
- Follow the link to request a return https://shopify.com/13518117/account
GIFT VOUCHERS
- Gift vouchers are to be used exclusively on www.mettamelbourne.com.au or over the phone with a Metta Melbourne team member.
- Gift Vouchers cannot be redeemed on other websites (including our major stockist Scarlet Jones) or in other stores selling Metta Melbourne products.
- Once purchased, Metta Melbourne gift vouchers cannot be topped up. A new Metta Melbourne Gift Voucher will need to be issued for any additional amount required.
- Metta Melbourne Gift Vouchers cannot be redeemed or exchanged for cash.
- Gift Vouchers are not eligible for full or partial refunds.
- Metta Melbourne Gift Vouchers cannot be purchased with another Gift Voucher.